Veterinary Training & Development Manager, West Coast

Job Category: Customer Success Veterinary
Job Type: Full Time
Job Location: Remote
Important Info:
  • Experience working as a CVT/RVT/LVT or DVM in a busy veterinary hospital is a must. Specialty/emergency experience a plus.
  • Must be willing to travel up to 25-50% of the time. Your set up would be work-from-home, but our team members are based in different states, as are our customers, and company events. 
  • Company is headquartered on the East Coast, but we are seeking someone to manage the onboarding, training, and customer success of our West Coast customers. While the position is remote, we would like this person to live in the region and time zones of the customers they would be supporting. 
  • For individual meetings, team members will work with you to meet within your time zone’s business hours, but our ideal candidate must be flexible. We are a fast-paced, startup company, and we span 10 hours in team member time zones, so some company-wide meetings are in the morning, Eastern Standard Time. 
The Company: 

Scopio Labs has developed a breakthrough digital microscopy platform based on computational imaging that is capable of scanning microscope slides at the highest resolution, with significantly lower hardware costs than existing solutions.  Earlier this year, Scopio Labs raised its Series B round of funding, and is in early stages of commercialization in human medicine, research and pharma, and is further along in veterinary medicine.

For veterinary, Scopio has built and deployed the powerful ScopioVet Digital Cytology System that allows vet hospitals to scan and send cytology and hematology cases to a global network of clinical pathologists, who provide their interpretation within an hour. This is a huge leap when compared to the current status quo; a 1-5 day turnaround when samples are sent via courier to a reference lab.

Scopio is also bringing innovative AI tools to the market, providing digitized samples that improve efficiency and accuracy in the clinic for tests like platelet count estimates and more.

ScopioVet seeks a Training & Development Manager to join our growing team, to help onboard new customers while keeping our existing customers engaged and informed.

 

Responsibilities:
  • Manage onboarding & training process for new customers
  • Train new customers and help ensure existing customers are successful
  • Create and upkeep engaging training materials, user guides, and troubleshooting guides that anticipate customer needs, by partnering with other team members to identify trends that arise through customer feedback.
  • Test new products and features and prepare customers for implementation with assistance from the Product Development team.

Experience/Knowledge/Skills:

  • Experience working as a CVT/RVT/LVT or DVM in a busy veterinary hospital is a must. Specialty/emergency experience a plus.
  • Organized, proactive, and motivated.
  • Must be a self-starter; able to work independently, as well as a strong team player willing to work hard, jump in, and support growth.
  • Strong written and verbal communication skills with the ability to have flexible teaching styles based on audience.
  • Comfortable with public speaking, both live and virtually, for customer lunch-and-learns and other presentations.
  • Digitally and technologically savvy; experience with Microsoft Word, Excel and PowerPoint.
  • Flexible/adaptable. We are a startup company that is growing very quickly, and with growth comes change.

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